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Privacy Policy

Patient Data Handling

Riada Dental Care complies with the Data Protection Act of 2018. This document will tell you:

  • The patient data held by Riada Dental Care.
  • What we do with the data and why we process it.
  • Who we might share the data with.
  • The rights you have under this law.

The purpose of us processing the data:

  • We hold patient data such as patient clinical and health records so that we can give the safest treatment, the most appropriate treatment and the best level of treatment.
  • We only share your data if it is done securely and only with people for whom it is necessary to have access to your data e.g. if you are referred to a specialist.
  • We also share your personal information with other health care professionals who are also involved in your care.

What is the lawful basis for processing your personal data:

Under the Data Protection Act 2018 we must tell you that we hold your data because it is in our legitimate interests to do so. We also hold this information for NHS dental care and treatment because this is required by law.

Our obligation to our patients:

  • Under the Data Protection Act 2018 we must tell you that we hold your data because it is in our legitimate interests to do so.
  • We also hold this information for NHS dental care and treatment because this is required by law.

Your rights:

  • Under the Data Protection Act 2018 you have a right to know what data we hold and why we hold it, and to access a copy of all your data that we hold by contacting us directly.
  • You can check all the data we hold about you and if any of the data is wrong you can correct it.
  • Under certain circumstances you can request that that all your personal data is erased. For example, if you are no longer a patient of Riada Dental Care.
  • We will transfer your data to anyone if you tell us to do so and it is safe, secure and legal to do so.
  • You can tell us not to actively process or update your data in certain circumstances.

How long do we store your data for?

We store your patient data for as long as you are a patient of Riada Dental Care. Once you are no longer a patient of Riada Dental Care we will store your data with no further action for legal purposes as recommended by the NHS or other trusted experts.

If you are unhappy with how we process or store your data, please do not hesitate to speak to us and we will try our best to resolve your issue. If you are unhappy that your issue was not resolved you can contact the information commissioner at www.ico.org.uk/concerns or call 0303 123 1113.

 

Website Data Handling

Effective Date: 1st December 2024

Riada Dental Care (“we,” “our,” or “us”) is committed to protecting the privacy of our website users (“you” or “your”) in compliance with the General Data Protection Regulation (GDPR). This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use our website.

1. Data We Collect

We may collect the following categories of personal data:

  • Personal Identifiable Information: Name, email address, phone number, or any details you provide through forms or inquiries on our website.
  • Technical Data: IP address, browser type, operating system, and details about your visit, such as pages viewed, time spent, and referral sources.
  • Cookies: Data collected via cookies or similar technologies for improving your experience (see Section 6).

2. How We Use Your Data

We use your data for the following purposes:

  • Providing Services: To respond to your inquiries, process appointment requests, or deliver services you have requested.
  • Improving Our Website: To analyze user behavior and improve website performance and usability.
  • Communication: To send relevant updates, reminders, or promotional content where you have provided consent.
  • Legal Obligations: To comply with applicable laws and regulations.

3. Legal Basis for Processing Data

We process your personal data based on the following lawful grounds:

  • Your consent (e.g., when you sign up for updates or provide information through forms).
  • To fulfill a contractual obligation (e.g., processing your appointment request).
  • To comply with legal obligations (e.g., tax or medical record-keeping requirements).
  • For our legitimate interests in improving our services, ensuring website security, and marketing to existing patients or users.

4. Sharing Your Data

We do not sell, trade, or rent your personal data. However, we may share your data with trusted third parties under the following circumstances:

  • Service Providers: Companies that help us operate our website or provide services (e.g., hosting providers or appointment scheduling platforms).
  • Legal Requirements: When required by law, regulation, or legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

All third parties are contractually required to handle your data securely and comply with GDPR.

5. How We Protect Your Data

We implement technical and organizational measures to protect your personal data, including:

  • Encryption of sensitive data during transmission.
  • Secure servers and firewalls.
  • Regular audits of our data protection practices.
  • Restricted access to personal data to authorized personnel only.

6. Cookies Policy

Our website uses cookies to:

  • Enhance user experience.
  • Analyze website performance.

You can manage your cookie preferences through your browser settings. 

7. Your Data Protection Rights

Under GDPR, you have the following rights:

  • Access: Request a copy of your personal data.
  • Correction: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data (subject to legal or contractual obligations).
  • Restriction: Request limited processing of your data.
  • Data Portability: Receive your personal data in a structured, machine-readable format.
  • Objection: Object to processing based on legitimate interests or direct marketing.
  • Withdraw Consent: Withdraw your consent at any time for processing activities relying on your consent.

To exercise these rights, please contact us at (028) 2766-2226.

8. Retention of Data

We will retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the “Effective Date” will be updated accordingly. Please review this page regularly for updates.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Riada Dental Care
22 Charles Street, Ballymoney, BT53 6DY
(028) 2766-2226
riadadentalcare@gmail.com